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Pony Up uses Stripe Connect to handle payments. When a listener buys one of your bundles, the money flows through Stripe and is paid out to your bank account automatically. This guide explains how that works and what to expect.

Connecting your Stripe account

When you first claim a podcast on Pony Up, you'll be prompted to connect a Stripe account. If you already have one, you can link it. If not, Stripe will walk you through creating one — it takes a few minutes and requires basic identity and bank details.

Once connected, your Stripe account is linked to your Pony Up creator profile. All sales across all your podcasts flow into the same Stripe account.

How payouts work

Payouts happen automatically. When a listener purchases one of your bundles, Stripe processes the payment and holds the funds briefly before sending them to your bank account. You don't need to request a withdrawal or trigger a payout manually.

The typical timeline from sale to bank deposit is 2–3 business days. This is Stripe's standard settlement period and accounts for card network clearing times.

Stripe batches your payouts daily — all sales processed on a given day are grouped into a single payout to your bank. So if you make five sales on a Monday, you'll see one combined deposit arriving around Wednesday or Thursday.

What you receive

The amount deposited to your bank is your earnings after fees. For each sale, Stripe's card processing fee and Pony Up's platform fee are deducted before the payout reaches you. See Pricing & Fees for the exact breakdown at different price points.

Tracking your payouts

Your Pony Up dashboard shows sales and revenue data, but for the definitive record of what's been paid to your bank, your Stripe dashboard is the source of truth. You can log in at dashboard.stripe.com to see:

• Every payout sent to your bank, with the date and amount
• Individual transactions that make up each payout
• Any holds, refunds, or adjustments

Stripe also sends email notifications when payouts are sent, so you'll know when money is on its way.

Refunds

If a buyer requests a refund, it's processed through Stripe. The refunded amount is deducted from your next payout. Stripe's original processing fee on the transaction is not returned — this is standard Stripe policy and applies to all platforms using Stripe Connect.

Currency

Pony Up prices bundles in USD. Buyers paying with cards in other currencies will have the conversion handled by their card issuer at the point of purchase.

Changing your bank details

If you need to update your bank account or other payout details, do this directly in your Stripe dashboard at dashboard.stripe.com. Changes to your Stripe settings take effect immediately — you don't need to update anything on the Pony Up side.

Common questions

I made a sale but haven't received a payout yet. Stripe's standard settlement period is 2–3 business days. New Stripe accounts may have a longer initial settlement period (up to 7–14 days) while Stripe verifies your identity.

My payout amount doesn't match my dashboard revenue. Your Pony Up dashboard shows gross revenue. Payouts are net of Stripe's processing fee and Pony Up's platform fee. See Pricing & Fees for the maths.

Can I change how often I get paid? Pony Up uses Stripe's default daily payout schedule. If you'd prefer weekly or monthly payouts, you can adjust this in your Stripe dashboard under Settings → Payouts.